Delete your RealCoFamily account

• App: RealCoFamily.
• Controller: Nuria Bernal González, sole trader.
• Contact for requests: info@realcofamily.com.

• Email info@realcofamily.com from the address linked to your RealCoFamily account.
• Use "Delete account" as the subject line.
• We verify that the request comes from the account holder before carrying it out.
• We acknowledge the request and email you again once the deletion is complete.

We reply to the request within one month at the latest, as required by the GDPR.

Once verified, the account and its associated data are erased or anonymised within 30 days.

• Profile: name, date of birth, location, bio, interests, and preferences.
• Photos and any other content you uploaded.
• Official documents or selfies provided for identity verification.
• Special category data you chose to share with explicit consent.
• The messages you sent, your likes, and the rest of your in-app activity.
• Device tokens and notifications.
• Sign-in credentials and third-party login identifiers.

• Reports you filed or received: kept without any data identifying you, for as long as they are needed for community safety or to comply with legal obligations.
• When a conversation involved another person, the messages they wrote stay on their account; yours are deleted.
• Evidence that your deletion request was handled, for as long as we need it to prove legal compliance.

Deletion is permanent: your profile, conversations, and matches cannot be restored.

You can also request deletion of specific data, such as your photos or identity verification documents, without closing the account. Write to the same address telling us which data you want removed.

If you only want to stop receiving communications from us, write to us and we will adjust your preferences without deleting the account.